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Investigation into ‘misleading or aggressive’ telecom sales launched

Sales practices by Canadian telecom companies are being put under the microscope by the Canadian Radio-television and Telecommunications Commission (CRTC).

The CRTC has now launched a public inquiry into the matter, accepting written comments from telecom customers who believe they were subject to misleading or abusive sales practices.

Current and former employees of Canadian telecommunications service providers are also being encouraged to share their experiences and can apply for confidentiality as needed.

The CRTC will take a close look at these issues, including:

  • Aggressive sales practices including offering products to consumers that are unsuitable for them and the abuse of an ill-informed consumer base in order to benefit the providers.

  • The harm, or risk of harm, to consumers related to their finances or situations that could cause stress, confusion and frustration as a result of aggressive or misleading sales practices.

  • Misleading practices such as failing to provide consumers with the information necessary to make informed decisions or providing incomplete, unclear or misleading information.

Reports for information have officially been issued to several large telecom companies including Bell Canada, Rogers Communications, Shaw Communications, TELUS Communications and several other companies.

A public hearing on the matter is set to begin on October 22, 2018.

For more information on reporting misleading or abusive sales practices, click here.



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