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Meet the Face of Eye Care in Kamloops: Dr. Tyler Lowey

“There is no clinic without the staff,” says optometrist Dr. Tyler Lowey.

“I sit in a dark room 90% of the day. So while I and the other doctors have a big role in our patient’s care, it is our wonderful staff that is the driving force who make Kamloops Family Vision Clinic what it is today.”

Kamloops Family Vision Clinic has a lot of staff who have been with the company for over 10 years and really know the industry well.

It is that knowledge and experience with the whole process, from booking appointments, to testing, or helping someone find that perfect pair of glasses, that keeps patients coming back.

“People may book an appointment to see me or one of the doctors at our office, but without a great staff to welcome them and continue with them after the exam, it wouldn’t be as meaningful,” says Tyler.

“Our aim is to make everyone feel welcome and relaxed, and for our younger patients, to even have fun! We always like hearing the parents of children we’ve seen tell us about how they enjoyed their eye exam. It’s really cool to follow kids as they grow up, even though it also reminds me I’m getting older.”

Kamloops Family Vision Clinic has many patients say they were referred by a friend or family member who had a positive experience and that’s the best recommendation.

“It is that trust we build with our patients and our connection with the community that has propelled Kamloops Family Vision Clinic forward,” says Tyler.

The doctors at the clinic owe a lot to their front-end staff and opticians.

<who>Photo credit: Kamloops Family Vision Clinic</who>

In the exam room, and afterwards, another principle of Kamloops Family Vision Clinic is to educate.

“We strive to have an education-first practice. Part of that is having the most up-to-date equipment, but the other part is helping you to understand what your issues are, why they are happening and how we can work together to come up with a treatment plan,” says Tyler.

“We see a lot of ocular disease. Many ocular conditions have systemic impacts and vice versa. People are often surprised by what we can tell them about their general health by what is happening inside the eyes.

The eyes are one of the only organs of the human body we can physically look at, into and photograph. Are there early signs of diabetes or high blood pressure? Is their nerve damage due to glaucoma or issues with macular degeneration or retinal breaks?

Our hope is to catch these early enough to help manage the issues and preserve a patient’s sight. Sometimes the best course of treatment is medication, surgery or even just ocular nutrition and dietary changes.”

<who>Photo credit: Kamloops Family Vision Clinic</who>

Kamloops Family Vision Clinic likes to make sure every patient leaves with an understanding of how any issues can affect your eyes and overall health.

“If it’s glasses or contact lenses you need, we will explain why you need a specific pair - whether it’s standard distance or readers or more task-specific lenses for people who work mainly on computers or people who drive for a living,” says Tyler.

“We like to get to know each person individually. What do you do for a living? What are your hobbies? All this can factor into what type of glasses prescription will work best for you.

Each person’s visual needs are different and our goal is to help to find and explain why each choice is right or, possibly, not right for you.”

On life outside of the clinic: “Well, I have a 5-year-old so I don’t really get to make plans anymore,” jokes Tyler.

“Most of the doctors and staff have young families so that keeps us all busy. Others are big outdoor enthusiasts and some love to travel. I also like to cook and can often be found being heartbroken by the Kamloops Blazers.

Some of our staff are becoming grandparents for the first time so there are days where I feel we should open a daycare space. Maybe one day, if I get tired of eyes.”



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