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Province appoints new ICBC fairness officer

Following the launch of ICBC’s new Enhanced Care coverage on May 1, the province has appointed Michael Skinner as the company’s new fairness officer.

Skinner, former lawyer and adjudicator, began his three year term effective July 12.

Skinner’s focus will be ensuring that ICBC’s policies, practices and actions are fair and transparent while strengthening public trust in ICBC.

The fairness officer will have the authority to review and make recommendations to solve customer complaints and to enhance fair decision-making.

<who> Photo Credit: NowMedia Staff

As a practising lawyer in 1982, Skinner worked on ICBC cases before transitioning into a career with BC public service and these roles shaped his expertise on multi-party dispute resolutions.

The fairness officer is required to report annually to ICBC and the minister responsible for complaints received.

ICBC must also report to the minister responsible about how it is responding to the fairness officer’s recommendations.

This new position builds off the work done by the former ICBC fairness commissioner, whose term expires this fall.

To learn more about ICBC’s new Enhanced care coverage, click this link.



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